Lake Forest Opengov #307541

On-call low-voltage and audiovisual maintenance, support, and inspections

The City of Lake Forest is seeking a contractor to maintain and support its existing low-voltage and audiovisual systems across City facilities. - Government buyer: City of Lake Forest, City Manager – Information Technology (IT), California. - Scope: One year of on-call troubleshooting, repairs, installation support, system testing, minor moves/adds/changes, replacement of failed components, and emergency response for low-voltage cabling, AV, conferencing, display, projection, networking, and related systems. - Scheduled inspections: Perform a full functional inspection of the listed AV inventory twice per year and provide a report after each inspection. Each inspection requires two technicians or one technician and one engineer, and includes firmware checks or updates, cabinet and cabling checks, configuration backups, and system function checks. - Facilities: Performing Arts/Council Building, City Hall and Police administration buildings, Conference/Community Center, and Senior Clubhouse. - Service roles and pricing requested: Hourly rates for one low-voltage technician, one low-voltage engineer, one low-voltage programmer, and up to seven optional vendor-defined roles; a not-to-exceed price for one complete AV inspection; and an equipment markup percentage. The proposal must account for labor, overhead, travel, and incidental costs. - Response and replacement requirements: Standard service requests require a response within 2–3 business days; critical outages affecting public safety require a response within 24 hours and a designated escalation contact. Personnel must be appropriately certified, equipment purchases require prior written City approval, and replacement components must be equal or better in quality than the originals. - OEMs and manufacturers named: Extron, Meyer Sound, Shure, Logitech, NEC, Taiden, Yamaha, QSC, BSS Audio, Bogen, Cambridge, Denon, KRK, RDL, Clear-Com, Williams Sound, Aver, Magewell, Newline, Epson, Panamax, Ubiquiti, Now Micro, AJA, Netgear, and Apple. The inventory is an existing-equipment list, not a request to buy these items; it provides model names and counts but no requested new-equipment quantities or part numbers. - Services requested: On-call technician, engineering, and programming labor; optional additional labor roles; and twice-yearly AV inventory inspections with reports. - Period: One-year on-call service term; inspections occur twice during the term.

Description

The City of Lake Forest seeks quotes for a one-year term of hourly, on-call maintenance and support for its low-voltage and audiovisual systems across multiple City facilities. Work includes troubleshooting, repairs, installation support, testing, and emergency response, as well as biannual functional inspections and post-inspection reports. The procurement also includes hourly pricing for technician, engineer, and programmer roles, an inspection cost, and an equipment markup percentage. Responses must be submitted electronically through OpenGov Procurement.

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