SAM #W9124D27RA006

Army education administrative support services for ACCESS ARMYU at Fort Knox

The U.S. Army is seeking education-program administrative support for Soldiers and Army offices through ACCESS ARMYU Education Support Services at Fort Knox. - Government buyer: U.S. Department of the Army; U.S. Army Human Resources Command (HRC), The Adjutant General Directorate (TAGD), Army Continuing Education Division (ACED); Mission and Installation Contracting Command (MICC), Fort Knox, KO Directorate of Contracting. - Services requested: Non-personal educational administrative support, including program management, office operations, case processing, records and reporting, and support for education benefits and related programs. - ArmyIgnitED inquiry and case triage, responses, escalation, documentation, and policy or procedure review. - Army Personnel Testing (APT) account and record support, test-material security, user support, and program updates. - Joint Services Transcript (JST) research, transcript updates, case resolution, account requests, and user support. - Tuition-assistance and credentialing-assistance refund and recoupment support, including check tracking, research, recommendations, and DD1131 preparation. - Correspondence, electronic files, reports, and responses to government information requests. - OEMs and vendors: No commercial OEMs, product vendors, or part-numbered commercial products are identified. ArmyIgnitED, APT, and JST are named programs or services, not identified suppliers. - Service line items: The solicitation lists phase-in (CLIN 0001, quantity 1); base-period education support services (CLIN 0002, quantity 11); and four option-period service line items (CLINs 1001, 2001, 3001, and 4001, quantity 12 each). Quantities are as stated in the solicitation. - Notable requirements: Work is described as 50% onsite at Fort Knox and 50% recurring telework, with possible full telework authorization in specified circumstances. The contractor must maintain quality, security, key-control, information-assurance, training, contingency, safety, and fire-protection planning, and provide phase-out planning. The solicitation is a 100% Women-Owned Small Business set-aside.

Description

 The requirement is to provide administrative support services required by Army Continuing Education Division (ACED) in the O ice of the Adjutant General directorate (TAGD) and it subordinate agencies at Fort Knox, Kentucky. This work includes, but is not limited to, any function, which is necessary during the processing of educational benefits and programs beginning upon initial receipt or contact, research and review required regulations, records, and law; developing a recommendation on the disposition for government approval, preparing responses for signature, releasing disposition to required agencies or claimants, and other related services as further defined in the Performance Work Statement (PWS).  Please see all attached documents.

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