Massachusetts COMMBUYS #BD-27-1041-ENE01-ENE01-134403

Massachusetts DOER seeks telephonic and video remote interpretation services

The Commonwealth of Massachusetts is seeking on-demand and scheduled telephonic and video remote interpretation services for its Department of Energy Resources. - Government buyer: Massachusetts Department of Energy Resources (DOER), within the Executive Office of Energy and Environmental Affairs. - Services requested: Over-the-phone and video remote interpretation for DOER staff communicating with people with limited English proficiency, both in the office and in the field. - Priority languages include Spanish, Brazilian Portuguese, Mandarin and Cantonese Chinese, Haitian Creole, Vietnamese, Russian, Khmer, Cape Verdean Creole, French, Arabic, and Korean; the provider must also accommodate other requested languages. - Key requirements: Service must be available 24/7 for scheduled and unscheduled requests, with live customer support. The provider must supply a dedicated toll-free access number at no additional cost, and DOER must not need specific equipment or software. Interpreters must be fluent in English and their native language. - Contract scope: The solicitation anticipates a target maximum of two contractors; the final number may be more or fewer. - OEMs and named vendors: None are identified in the provided materials. - Quantity and part number: One service line item; no part number is specified.

Description

The Massachusetts Department of Energy Resources is seeking quotes for PRF88 Category 1 telephonic interpretation and video remote interpretation services. The selected vendor will provide on-demand and scheduled over-the-phone interpretation for non-English speakers, including 24/7 availability, a dedicated toll-free access number at no extra cost, and interpreters fluent in English and their native language. Services must support the Commonwealth’s commonly spoken languages and be available in any requested language, without requiring DOER to obtain specific equipment or software. The solicitation states a target maximum of two contractors, with the possibility of awarding more or fewer contracts.

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