University of Iowa Ionwave #18362 Addendum 1

University of Iowa market research for outsourced accounts payable processing and automation

The University of Iowa is researching outsourced accounts payable automation services to inform a possible future procurement. - Government buyer - The University of Iowa, Purchasing office, Iowa City, Iowa. - Opportunity purpose - This is a request for information (RFI) to learn about providers and capabilities; it is not a request for a binding proposal and will not result in an award. - Services sought - Outsourced accounts payable (AP) invoice processing and related automation, including invoice intake and capture, data extraction and validation, coding support, workflow and approvals, exception and duplicate handling, three-way matching, non-PO invoice processing, supplier communications, and payment readiness. - Capabilities may include email, supplier portal, EDI, paper, and other invoice channels; mobile approvals, audit trails, reporting, and payment-file preparation. - Named technologies and vendors - Oracle PeopleSoft is the University’s ERP/financial system; Microsoft Azure is used to read emailed invoices and load invoice information into PeopleSoft. - GHX and EDI are identified as invoice-processing channels. No responding suppliers are named. - Notable requirements and information requested - Describe OCR, AI/machine learning, workflow automation, integrations, supplier self-service, reporting, document retention, security, implementation, support, service levels, pricing, and operational metrics. - Address efficiency, touchless processing, supplier experience, scalability, segregation of duties, audit and fraud controls, and compliance, including HIPAA and the Gramm-Leach-Bliley Act. - Provide relevant higher-education or public-sector experience and client references, preferably from higher education. - Processing volume - The University reports approximately 242,214 invoices processed annually, including 163,810 through EDI and GHX.

Description

The University of Iowa is seeking information from qualified providers of outsourced Accounts Payable invoice processing services and related technologies. The RFI requests information on providers’ capabilities, service delivery models, invoice processing, technology and integrations, security and compliance, automation, implementation, pricing, and higher education experience. The University seeks to understand industry practices and potential solutions to improve efficiency, service quality, controls, and automation, and to inform a possible future RFP. This is for information-gathering purposes only; the University states that no award will be made from this RFI.

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