Maryland Procurement Portal #BPM059326

Maryland Member Assistance Fund administration

Maryland’s Department of Service and Civic Innovation is seeking a third-party administrator for its Member Assistance Fund. - Government buyer: Maryland Department of Service and Civic Innovation (DSCI); no sub-agency or contracting office is identified. - Requested service: Administration of the Maryland Member Assistance Fund for eligible members in DSCI-supported programs. - Intake applications, review eligibility, communicate with applicants, and provide customer service. - Administer the fund and disburse approved assistance; provide reporting and related administrative support. - Notable requirements: Operate a secure online application portal, maintain confidential records, and follow DSCI policies and eligibility requirements. - OEMs and named vendors: None identified.

Description

The Maryland Department of Service and Civic Innovation is seeking a qualified organization to provide third-party administration of the Maryland Member Assistance Fund. Services include application intake, eligibility review, applicant communications, fund administration, disbursement of approved assistance, reporting, and related administrative support. The contractor will operate a secure online application portal, maintain confidential records, and provide timely customer service in accordance with DSCI policies and eligibility requirements. Award will be made to the responsible offeror whose proposal provides the best value to the State.

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