Toronto Transit Commission Bonfire #P25RD26489

Toronto Transit Commission RFP for a Confidential and Anonymous Reporting System

The Toronto Transit Commission is seeking a Confidential and Anonymous Reporting System (CARS) for employees and stakeholders. - Government buyer: Toronto Transit Commission (TTC); no sub-agency or specific office is identified. - Requested service: Deliver a whistleblower reporting solution; no part number or quantity is specified. - Key requirements: Secure, confidential and anonymous reporting with two-way communication; timely, fair and independent intake, assessment and triage; case management for status tracking, categorization, aging, assignment and routing; and strictly controlled, need-to-know access to protect confidentiality and integrity. - Risk management: The system should help identify, mitigate and remediate organizational risks. - OEMs and vendors: No OEMs or solution vendors are named in the opportunity.

Description

The Toronto Transit Commission invites proponents to provide a Confidential and Anonymous Reporting System (CARS), a whistleblower solution for employees and stakeholders to report ethical concerns confidentially and anonymously. The system is expected to support secure two-way communication, timely and independent intake and triage, and case management with status tracking, categorization, aging, assignment, and routing. It should help identify and mitigate organizational risks while restricting access on a need-to-know basis. Access to the complete RFP documents requires an executed NDA with TTC, and submissions are due November 9, 2026.

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