City of Columbia Ionwave #76/2026 Addendum 2

Live closed captioning services for City of Columbia public meetings and events

The City of Columbia is seeking a contractor to provide live captioning for public meetings and other broadcasts. - Government buyer: City of Columbia, Missouri; Purchasing Division, Finance Department, supporting the Communications Department. - Base service: Real-time closed captioning for public meetings, press conferences, and similar events, estimated at 200 hours annually. The monthly meeting schedule includes two City Council meetings, two Planning and Zoning Commission meetings, one Board of Adjustment meeting, and one Citizens Police Review Board meeting, plus occasional special events. - Key requirements: Captioners must hold NCRA certification and achieve at least 98% accuracy. Service includes continuous captions with minimal latency, remote access using internet protocol and telephone audio, backup staffing, and electronic transcripts within one business day. - Optional services: ASR-based captioning is separate from live captioning and may be used on internal screens; it must be priced separately. The City is also interested in the option of captioning in languages other than English. - Vendor context: Azur CART Captioning is identified as the current captioning vendor. The City currently pays $108 per hour. An existing caption encoder is noted as needing replacement, but no make, model, or quantity is specified. - Products and quantities: No product part numbers are provided. The base captioning estimate is 200 hours per year; optional services have no stated quantities. - OEMs: No product manufacturer or OEM is identified.

Description

The City of Columbia, Missouri is seeking proposals for captioning services. The contract period is from the effective date of the contract through one year. NCRA-certified real-time captioners are required; the addendum also states that ASR is separate from live captioning and would be used on internal screens only. Proposers may list ASR or other services outside the base scope on the provided pricing page, with charges separated out.

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