Gwinnett County Bids #RP038-26

Gwinnett County countywide computer, printer, server, and peripheral maintenance

Gwinnett County is seeking a provider for countywide maintenance of a large, mixed-vendor fleet of computers, printers, scanners, servers, and related equipment. - Buyer: Gwinnett County Board of Commissioners, Department of Information Technology; the Department of Financial Services – Purchasing Division is also identified. - Scope and scale: Maintenance covers thousands of end-user devices and peripherals, plus servers and other inventoried assets. Listed quantities include 2,600 HP desktops, 1,005 HP notebooks, 1,500 Panasonic Toughbooks, 1,500 Dell ruggedized computers, and 160 Microsoft Surface Pro devices. - OEMs named: HP / Hewlett-Packard, Dell, Panasonic, Microsoft, Ricoh, Kodak, Epson, Source Tech, Zebra, Cisco Systems, Barracuda, Apple, IBM, and Lexmark. The inventory also identifies Cisco, Barracuda, and many other server assets by model, part number, or system identifier. - Service requirements: Include parts, labor, and travel; provide preventive and remedial maintenance, diagnostics, service tracking, escalation, and monthly reporting. On-site response must be within four hours, with weekday support from 6:00 AM to 6:00 PM and local Atlanta-area support capability. When an outage exceeds eight hours, provide loaner or equivalent-or-better replacement hardware. Continue work until the problem is resolved. - Contract term: Annual contract with an initial term and four additional 12-month renewal periods; the start date is not specified here. Equipment inventory and quantities may change during the contract. - Service part number: RP038-26. No part numbers are specified for the listed end-user equipment; individual server part numbers are included below.

Description

Gwinnett County is seeking proposals from qualified service providers to maintain computers, printers, scanners, servers, and peripheral devices for the Department of Information Technology. The work covers countywide maintenance and includes requirements for support and escalation procedures, monthly maintenance KPI reports, trained staff, and on-site response within four hours or better. Parts, labor, and travel must be included in the maintenance cost. Proposals are due October 27, 2026, and must include the specified cost, provider information, references, and affidavits.

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