San Mateo Opengov #2027-RFP-00133

San Mateo County Tridium Niagara Building Management System Maintenance and Support

San Mateo County is seeking one contractor to maintain and support building management systems at County facilities. - Government buyer: County of San Mateo, Department of Public Works, Facilities Services - FMO. - Facilities: County Office Buildings 1–3, the Regional Operations Center, and Maple Street Correction Facility in Redwood City; additional County facilities may be added. - OEM/platform: Tridium Niagara is the identified building management system platform. Technicians must be trained and certified for it; replacement components must be OEM or equivalent. - Requested services: - Bi-monthly preventive inspections; component checks and calibration; software and firmware updates; control-panel cleaning; and system optimization. - Troubleshooting and repair of hardware and software, including replacement of defective components. - System upgrades, integration, programming changes, and database backups. - 24/7 technical support, staff training, and service records and reports. - Service requirements: Emergency support is required 24/7 with a response time of no more than two hours. Routine maintenance and non-emergency repairs must be scheduled within 48 hours of request, and reports are due within 48 hours after maintenance or repair. Software update costs and additional sensor calibration work requiring extra time are separately charged; extra calibration tasks require a separate quote and approval. - Pricing requested: Hourly labor rates for regular business hours, weekday overtime, weekends and holidays, and emergency work, for each of the five contract years. - Qualifications: An active C-10/C-20 license, Tridium Niagara BMS maintenance certification, and DIR registration are required.

Description

The County of San Mateo is seeking one contractor to provide comprehensive maintenance, repair, and service for Building Management Systems at County-owned facilities. Work includes routine preventive maintenance, emergency repairs, system upgrades, and technical support, including service at County Office Buildings 1–3, the Regional Operations Center, and Maple Street Correction Facility in Redwood City; additional facilities may be added. Emergency repair availability is required 24/7 with a response time of no more than two hours, while routine maintenance and non-emergency repairs must be scheduled within 48 hours of request. The contract term is up to five years, and proposals must be submitted electronically through OpenGov.

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