Georgia Procurement Registry #PE-63352-NONST-2027-000000018

Powder Springs seeks managed municipal IT, cybersecurity, and AI services

The City of Powder Springs is seeking a provider for ongoing municipal IT, cybersecurity, and AI services. - Government buyer: City of Powder Springs, Georgia, in Cobb County; no sub-agency or specific office is identified. - Named OEM/vendor: Microsoft, for Microsoft 365 licensing and Microsoft workstation, server, email, and data security services. No managed-services provider is named. - Requested products and tools: Microsoft 365 licensing and a licensed and hosted remote monitoring and management suite; quantities and part numbers are not specified. - Managed IT services: Business-hours help desk, after-hours and emergency support, ticketing, unlimited remote support, and as-needed onsite support. The RFP estimates approximately 1,200 support tickets annually. Services also cover networks, servers, firewalls, switches, wireless equipment, workstations, drives, hardware, third-party applications, and secure remote access or VPN. - Data protection and continuity: Encryption, document management, offsite data transfer, backup monitoring, disaster recovery, and Microsoft 365 email and data backup, archiving, and retrieval for Open Records Act requests. - Cybersecurity: 24/7 SIEM monitoring through a U.S.-based security operations center, incident response and recovery, and a maintained Cyber Incident Response Plan. Required protections include EDR and XDR, anti-malware and anti-ransomware, phishing defenses and simulations, threat hunting, dark-web monitoring, account-takeover prevention, click-time protection, and endpoint and mobile security. - AI services and security expectations: Advise on AI planning, adoption, implementation, and governance, including approval policies, an inventory of approved AI tools and models, and human oversight of AI-generated outputs. The solution must support CJIS environments and align with relevant frameworks such as NIST and CIS Controls. - Provider qualifications and proposal content: The City seeks municipal or government experience, cybersecurity expertise, relevant certifications, and the ability to meet cybersecurity liability insurance requirements. Proposals are expected to address service levels, staffing and escalation, onboarding and transition, pricing, and at least three comparable municipal references. - Pricing and term: Pricing must remain firm for at least one year after award. The initial term is unspecified; the agreement may be extended by mutual agreement for up to four additional one-year periods.

Description

The City of Powder Springs is seeking competitive sealed proposals from qualified IT firms to provide recurring managed IT services under a term contract. The scope includes help desk and onsite support, network and hardware management, backups and disaster recovery, Microsoft 365 services, and extensive cybersecurity monitoring and incident response. The provider will also advise on and implement secure AI governance and solutions, and must demonstrate government-sector experience and cybersecurity expertise. Proposals are due November 11, 2026, at 12:00 noon EST; questions must be submitted to Candyce James by October 30, 2026, at 12:00 noon EST.

View original listing