Utah Public Procurement Place U3P #GN27-104

Utah tourism publication fulfillment, distribution, and optional visitor support

Utah is seeking a provider to fulfill and distribute tourism materials and support visitors for the Utah Office of Tourism. - Buyer: State of Utah Division of Purchasing, for the Governor’s Office of Economic Development / Utah Office of Tourism (UOT), Salt Lake City, Utah. - OEMs and named vendors: No product manufacturers, OEMs, or prospective contractors are named. The government entities named are the State of Utah, Utah Division of Purchasing, Governor’s Office of Economic Development, and Utah Office of Tourism. - Services requested: Process individual and bulk requests for tourism publications; host order-processing software; store materials; pick, pack, ship, and track domestic and international shipments; manage postage and freight claims; and support fulfillment operations. Materials include tourism guides, Utah Highway Maps, promotional items, and trade-show materials. No fixed quantities or part numbers are specified; UOT reports processing more than 54,500 guide requests in a fiscal year. - Optional visitor support: Answer toll-free calls, provide basic travel referrals, and monitor visitor email inboxes. These services may be proposed as value-added work and are not guaranteed. - Key requirements: At least five years of combined relevant experience in guide distribution, mail distribution strategy, and international shipping; adequate storage capacity; hosted software with at least 99.5% uptime; twice-weekly presort processing; and privacy-compliant data handling, potentially including GovRAMP requirements. The contractor must support an API or real-time data connection, monthly budget tracking, categorized reports, and inventory alerts and forecasts. - Contract and evaluation: The anticipated term is five years, with continuous fulfillment operations and campaign-driven demand. Vendors must meet technical and interview thresholds before cost evaluation. The solicitation describes a five-year price guarantee, while the cost form contains conflicting one-year guarantee language. - Estimated value: No government estimate is provided; the range below is a directional estimate for planning purposes.

Description

The State of Utah seeks a contractor to provide fulfillment services and visitor assistance supporting the “Life Elevated” brand. Core work includes distributing individual and bulk tourism publications, hosting software to process guide requests, storing publications, and managing trade show materials, postage, freight claims, and related fulfillment operations. Optional value-added visitor support may include answering toll-free phone lines, providing basic travel referrals, and monitoring visitor email inboxes. The anticipated contract term is five years, and the solicitation states that pricing must be guaranteed for five years; the RFP anticipates a single award to the highest-scoring responsive and responsible vendor.

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