Georgia Procurement Registry #PE-77023-NONST-2027-000000790

Gwinnett County countywide computer and equipment maintenance

Gwinnett County is seeking a provider for countywide maintenance of its computers, printers, servers, and related equipment. - Buyer: Gwinnett County Board of Commissioners, Department of Information Technology; service coverage is countywide, with proposal delivery in Lawrenceville, Georgia. - Requested service: Annual maintenance for desktops, laptops, ruggedized computers, tablets, mobile data terminals (MDTs), printers and plotters, scanners, servers, storage arrays, and peripheral devices. No quantities, product models, or part numbers are specified. - Named OEMs: Apple, Dell, Epson, HP, IBM, Lexmark, Microsoft, Panasonic, and Ricoh. These manufacturers are cited in relation to technician training; the notice does not require specific models. - Key service requirements: Include parts, labor, and travel in maintenance costs; provide on-site response within four hours or better for all equipment; and continue work until each issue is resolved. The provider must also maintain documented escalation procedures and contacts, track customer satisfaction, and submit monthly technician or system engineer KPI reports showing total time to resolution. - Staffing and insurance: Locally based staff must be available to meet timely service needs. Atlanta-area support staff, facilities, and parts are preferred. The insurer must be authorized to do business in Georgia and have an A.M. Best rating of A-7 or higher. - Contract value and specific equipment quantities: Not provided.

Description

Gwinnett County is requesting competitive sealed proposals from qualified service providers to maintain computers, printers, scanners, servers, and peripheral devices under an annual contract for its Department of Information Technology. The provider will maintain computers, printers, scanners, and peripherals countywide. Requirements include timely support, an on-site response time of four hours or better, ongoing efforts until issues are resolved, and monthly maintenance KPI reporting. Parts, labor, and travel must be included in the maintenance cost.

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