New York State Contract Reporter #27-26

Managed print and multifunction-device support for Roswell Park’s Ricoh fleet

Roswell Park Comprehensive Cancer Center is seeking qualified firms to manage and support its Ricoh multifunction-device fleet. - Government buyer: Roswell Park Cancer Institute Corp., Supply Chain Management, for Roswell Park Comprehensive Cancer Center in Buffalo, New York. - OEM and named vendor: Ricoh is the identified device OEM; Ricoh USA, Inc. is named as having received an identical or substantially similar contract previously. - Requested service: Managed Print Services and Multifunction Device Support Services for approximately 460 contracted Ricoh devices, plus designated networked and non-contracted devices. - Includes dedicated onsite support from factory-trained, Ricoh-certified technicians; proactive fleet monitoring; break/fix and preventive maintenance; ServiceNow-based incident management; toner, consumables, parts, and inventory management; and asset lifecycle support. - Also includes device installation and relocation, reporting, quarterly business reviews, training, and recommendations to improve operations and reduce print costs. - Eligibility and participation goals: Proposals are sought from New York State-certified MWBEs or SDVOBs. The solicitation sets goals of 30% total MWBE participation and 6% SDVOB participation. - Term: 3–5 years; specific start and end dates and option-year details are not stated.

Description

Roswell Park Comprehensive Cancer Center is seeking proposals from New York State-certified MWBEs or SDVOBs to provide Managed Print Services and Multifunction Device Support Services for its Ricoh device fleet. The work covers approximately 460 contracted devices and designated networked and non-contracted Ricoh devices, including fleet monitoring, maintenance, consumables and asset lifecycle management, installation and relocation, reporting, and print-environment optimization. Services also include onsite support personnel, Ricoh-certified technicians, ServiceNow incident management, preventative maintenance, inventory tracking, quarterly business reviews, training, and strategic recommendations. The source states that the contract term is 3–5 years and that proposals are limited to qualifying certified firms.

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