New York State Contract Reporter #2138826

DOCCS EHR System, Cloud Implementation, and Support Services

New York State DOCCS is seeking a cloud-based electronic health records system and implementation for its correctional facilities and Central Office. - Government buyer: New York State Department of Corrections and Community Supervision (DOCCS), Division of Support Operations, Contract Procurement Unit; procurement contact named in the RFP: Nicolas Fusaro. - Scope: EHR deployment for 41 correctional facilities and Central Office, including patient demographics, treatment and dental records, medication management, electronic prescribing, laboratory and document management, and interfaces. The RFP also identifies AI capabilities and telehealth. - Products and quantities: Estimated 850 concurrent-user licenses each for EHR, eMAR, eDental, eSign, Orders/Task Manager, and Laboratory Manager; 227 provider licenses each for Document Management and Disclosure Management; one enterprise license each for ePrescribe and EPCS. A form-editing tool and interface engine are also requested, with quantities unspecified. The cost proposal separately estimates 850 annual EHR licenses for post-go-live support and maintenance. - Services: Cloud implementation, project planning, statement of work, development and production/UAT environment setup, interface and application testing, training and go-live support, five years of post-go-live support and maintenance, data migration, and scanning and indexing. An hourly change-order rate is requested, using 50 hours for evaluation. - Important requirements: Private-cloud SaaS hosting, HIPAA/HITECH and New York State security compliance, 24/7/365 help desk support, quality assurance, and data ownership and transition provisions. License quantities and change-order hours are estimates, not guaranteed minimums. The cost proposal describes 15% retainage on the first six deliverables, subject to acceptance and a stabilization period. - Participation goals: 6% SDVOB, 15% MBE, and 15% WBE; the notice also lists a 0% DBE goal. - OEMs and vendors: No software OEM, product brand, reseller, or other commercial vendor is identified by name in the provided materials.

Description

The New York State Department of Corrections and Community Supervision is seeking proposals for an Electronic Health Records (EHR) system. The RFP includes software and related implementation work, including project planning, development and environments, interface and application testing, training and go-live support, annual post-go-live support and maintenance, and scanning and indexing. The contract term is June 1, 2027 through May 31, 2032. The stated response deadline is November 4, 2026.

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