Indiana Department of Administration #005100000087282

Indiana unemployment insurance benefit banking and payment services

Indiana is seeking a provider to deliver end-to-end banking and benefit-payment services for its Unemployment Insurance Program. - Government buyer: Indiana Department of Administration (IDOA), Procurement Division, on behalf of the Indiana Department of Workforce Development (DWD). - Scope: Manage unemployment benefit payments by ACH direct deposit and stored-value cards (SVCs), including account setup and maintenance, funding, settlement, reconciliation, and payment research. - Card requirements: Provide initial, replacement, and reissued SVCs. Cards must support debit purchases, point-of-sale cash back, and ATM withdrawals; accounts must be FDIC insured and have no monthly account or inactivity fees. Initial and expired-card replacement issuance must be free to DWD and cardholders. No card branding for the State or UI program is allowed. - Additional services: Implementation and project management; transition from the incumbent provider; fraud prevention and account validation; claimant support through phone, IVR, web, and mobile channels; reporting and data access; escheatment; business continuity and disaster recovery; and transition-out and knowledge transfer. - Notable performance requirements: Create accounts for all actively funded cardholders no later than 15 calendar days before transition, educate claimants at least 21 calendar days before transition, and achieve at least 99.99% transition accuracy. Provide 24/7 IVR access and specified compromised-account and activation support. The State prefers hosting in a State-owned cloud tenant. - Vendors and OEMs: The solicitation does not name any vendors, card manufacturers, or other OEMs. The incumbent provider is not identified. - Quantities and part numbers: No fixed service volumes or product quantities are specified. The SVCs have no stated part number; the RFP reference is 26-87282.

Description

The State of Indiana is seeking a respondent to provide banking and financial services for Unemployment Insurance Benefits. The Department of Workforce Development intends to contract with a respondent that can provide quality banking services for the Indiana Unemployment Insurance Program. The source states an Indiana Small Business Program subcontracting goal of 10%.

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