CanadaBuys #AB-2026-06846

Alberta ITIL V4-aligned SaaS IT service management solution

The Province of Alberta is seeking a cloud-based IT service management solution for Justice. - Government buyer: Province of Alberta, through Technology and Innovation, for Justice. - Procurement: Acquire, implement, and support a Software as a Service (SaaS) IT Service Management (ITSM) solution. - Solution requirements: Align with ITIL V4 and support specified ITSM practices to improve IT service delivery. - OEMs and vendors: No OEM, product brand, reseller, or vendor is identified in the notice. - Quantities and part numbers: Not specified. - Period of performance: Estimated duration is 59 months; end date and option periods are not specified.

Description

The Province is seeking proposals for a Software as a Service (SaaS) IT Service Management (ITSM) solution aligned with the Information Technology Infrastructure Library (ITIL) V4 framework. The work includes acquiring, implementing, and supporting the solution to manage specific ITSM practices and support effective and efficient IT service delivery. The estimated contract period is 59 months, with a proposed start date of December 1, 2026.

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