Cleveland Opengov #312143

Citywide Residential Vacuum Leaf Collection and Disposal Program

The City of Cleveland is seeking a provider to run its residential vacuum leaf collection and disposal program citywide. - Buyer: City of Cleveland, Public Works Department, Cleveland, Cuyahoga County, Ohio. - Requested service: A turnkey program covering resident order and payment intake, crew and equipment dispatch, vacuum leaf collection, and leaf disposal. - Customer support and tracking: Provide an electronic resident portal for orders, payments, and status updates, plus a call center for orders, inquiries, tracking, and issue resolution. Call-center orders must also be entered in the portal. - Operations and documentation: Supply labor, supervision, materials, and equipment; provide traffic control and signage; take before-and-after photographs for each order; meet order-completion timelines; and submit invoices documenting completed orders and photographs. - Pricing and volume: Residents pay the City-established per-order fee, and the City pays the difference between that fee and the provider’s unit price. The program historically received more than 7,000 orders per season, but the solicitation specifies no fixed quantity. - OEMs, vendors, and part numbers: No OEMs, manufacturers, or vendors are named. No equipment part numbers or product quantities are specified.

Description

The City of Cleveland seeks a qualified firm to provide a city-wide vacuum leaf collection and disposal program. The turnkey scope includes processing resident orders and payments, dispatching crews and equipment, traffic control, before-and-after photos, leaf disposal, an electronic ordering and payment portal, and call-center support. The contractor is to begin completing orders on November 6, meet the stated completion timelines, charge residents the City-established per-order rate, and submit invoices with required order details. Proposals must be submitted as separate technical and price uploads and include the required sections, references, subcontractor information, and City forms.

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