Sonoma County Supplier Systems #SC001-0000002201

Sonoma County Incarcerated-Person Telephone, Tablet, and Communications Services

Sonoma County is seeking a licensed provider to operate secure telephone, tablet, and related communications services for people held in its adult detention facilities. - Government buyer: County of Sonoma, through the Sonoma County Sheriff's Office, Detention Division; SPI Purchasing is also identified in the solicitation materials. The Sheriff-Coroner is named in the sample agreement. - OEMs and vendors: No commercial provider, manufacturer, or model is named. Proposers must identify the manufacturer, model, specifications, useful life, and warranty for equipment they offer. - Products and quantities: In-custody telephones and kiosks, tablets, and all equipment and system components are requested. No fixed procurement quantities or part numbers are provided. The requirements call for tablets at a 1:1 ratio to facility population plus spare inventory; the solicitation also notes an existing inventory of 567 tablets. Telephone handsets may have no more than 12 inches of exposed cord. - Services: Operate and support telephone and tablet services at the Main Adult Detention Facility and, if reopened, the North County Detention Facility. Scope includes installation, transition, jail-management-system integration, connectivity, software and licensing, maintenance, repair, upgrades, replacement, technical and customer support, reporting, training, account funding and refunds, and ongoing operations. - Communications and content: Support domestic and interstate calls, pre-authorized no-expense local calls, video visitation, electronic messaging, and tablet access. The rate schedule also requests pricing or details for optional international calls, attachments, card processing, account closure or balance recovery, movies, music, games, educational content, legal resources, and ancillary services. - Notable requirements: The platform and equipment must meet applicable correctional security, ADA, FCC, and CPUC requirements and integrate with the Sheriff's Office jail management system. Facility-access personnel must pass background screening and fingerprinting. The provider must offer adequate spare equipment and replacement service. - Financial and operating terms: The County expects no service cost to the Sheriff's Office and no usage or equipment-replacement costs to the Inmate Welfare Trust. Proposers must disclose rates, fees, charges, commissions, and revenue sharing. County Living Wage Ordinance compliance is required. - Term: The anticipated agreement is for at least three years, with service expected to begin around 2027. No end date or option years are specified.

Description

The County of Sonoma seeks proposals from a licensed provider to deliver in-custody telephone and tablet communications services for incarcerated adults at its adult detention facilities. The work includes providing, installing, maintaining, and replacing equipment and supporting services, including site inspections and revenue collection. The proposal should address service delivery at the Main Adult Detention Facility and, when operational, the North County Detention Facility; the County expects the service to be provided at no cost to the Sheriff’s Office. The solicitation anticipates an agreement term of at least three years, with services hoped to begin as soon as March 2027.

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