Delaware My Market Place #HSS27008-WICEBTSERV

Delaware WIC e-WIC transaction processing, cards, and optional POS equipment

Delaware is seeking a contractor to operate statewide WIC electronic benefit transfer services for about 24,000 participants and 75 authorized food vendors. - Buyer: State of Delaware Department of Health and Social Services (DHSS), Division of Public Health, Delaware WIC Program; the Information Resource Management Section is also identified. - OEMs and vendors: No commercial OEMs, manufacturers, or service vendors are named. The requested system must interface with the State’s WIC-on-the-WEB (WOW) management information system. - Requested services: e-WIC transaction processing and real-time authorization; account and benefit maintenance; card and PIN issuance and support; retailer integration and POS certification; vendor-file and product-list maintenance; settlement, reconciliation, and reporting; customer service, training, security, encryption, testing, and disaster recovery. - Products and quantities: Current-specification Delaware e-WIC magnetic-stripe cards are required, but quantity and part number are not specified. Stand-beside POS equipment may be required at the State’s direction; quantity, make, and model are unspecified. Equipment includes a terminal, PIN pad, printer, and UPC scanner, with supplies and maintenance included at no additional cost to vendors. - Notable requirements: Cards must meet stated e-WIC, ISO, and ANSI requirements and use a 16-digit PAN with Delaware WIC IIN 507678. The service must comply with applicable federal WIC guidance and standards, and non-public Delaware data must not be stored or transferred outside the United States. - Optional and transition work: Online WIC purchasing may be requested. If a system transition is needed, conversion, testing, and training must be provided at no cost to the State; user acceptance testing is required within eight months of contract execution and State cutover within twelve months.

Description

The State of Delaware Department of Health and Social Services, Division of Public Health, is seeking a primary contractor to provide WIC Electronic Benefit Transfer (EBT) transaction processing services. The scope includes processing WIC benefit transactions and authorizing purchases in real time, supporting benefit delivery and participant account management, integrating with authorized retailers, and certifying point-of-sale systems. Services also include EBT card production and distribution, security and encryption, reporting, settlement and reconciliation, and customer support for retailers, participants, and state staff. Proposals are due February 9, 2027 at 1:00 PM EDT.

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