South Carolina Sfaa Sfaa #5400030321

SCDJJ interim inmate telephone services from Securus Technologies

The South Carolina Department of Juvenile Justice needs interim inmate telephone services from Securus Technologies to maintain communications during the transition to a replacement system. - Government buyer: South Carolina Department of Juvenile Justice (SCDJJ); no sub-agency or office is specified. - Vendor: Securus Technologies is identified as the sole-source interim service provider. - Services requested: Operation and maintenance of a secure telephone system for youth in SCDJJ custody to communicate with approved family members, guardians, legal representatives, and other authorized contacts. - Includes call processing, monitoring and recording, security features, reporting, equipment maintenance, technical support, software updates, customer service, staff training, troubleshooting, and ongoing support. - Transition requirement: Continue service without interruption while SCDJJ competitively procures, awards, and implements a replacement system. - Products, quantities, and part numbers: No specific products, quantities, or part numbers are identified.

Description

The South Carolina Department of Juvenile Justice seeks to continue Securus telephone services on an interim basis while it competitively procures and implements a replacement inmate telephone system. The services support communication between youth in SCDJJ custody and approved family members, guardians, legal representatives, and other authorized contacts. Securus will operate and maintain the telephone system and provide call processing, monitoring and recording, security features, reporting, technical support, software updates, equipment maintenance, training, and customer service. The agency states that continuing with Securus is necessary to prevent service interruption during procurement, installation, testing, training, and transition to a new system.

View original listing