Missouri BUYS #DOR 0000000051SL

Missouri Warsaw License Office management and transaction services

Missouri is seeking a contractor to manage and operate its Warsaw License Office and provide driver and motor vehicle transaction services. - Government buyer: State of Missouri, Department of Revenue (DOR); solicitation contact: Tara Ronimous. The office is in Warsaw, Benton County, Missouri. - Scope of services: Operate the license office and provide customer service; collect motor vehicle and marine sales and use taxes; process title and motor vehicle and marine registration transactions; and issue and renew driver and non-driver licenses. Office management and administration are also included. - OEMs and vendors: No OEMs, brands, or vendor companies are named. The procurement is for services, not specified branded products. - Estimated workload: Approximately 4,417 driver-license transactions and 37,928 motor-vehicle transactions. These are workload estimates, not contract quantities. - Notable requirements: The contractor provides the facility, personnel, and specified equipment and materials; DOR provides transaction workstations and technology. The office must be within Warsaw city limits unless DOR approves another location. Proposals must address a proposed average customer wait time of 15 or 30 minutes, provide security cameras with remote state access, and demonstrate at least $99,000 in verified credit or unencumbered assets. - Term: Initial contract period is five years from its effective date, with a possible renewal for an additional five years or a portion of that period.

Description

The Missouri Department of Revenue is seeking proposals for management services for the Warsaw, Missouri license office. The contract covers the provision of license office services and will run from the effective date through five years. Proposals must be submitted electronically through MissouriBUYS; mailed, couriered, or hand-delivered responses will not be accepted. The response deadline is October 27, 2026, at 2:00 PM Central Time.

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