City of Columbus #RFQ033852

Multilingual document translation and related services for Columbus Public Health and Franklin County WIC

The City of Columbus, through Columbus Public Health, is seeking a provider for multilingual translation supporting public health and WIC services. - Government buyer: City of Columbus; Columbus Public Health (CPH), including the CPH Language Services office; services also support Franklin County Women, Infants and Children (WIC) staff and customers. - Requested services: On-demand translation of health and social-services materials, vital documents, advertising, and clinical-appointment materials. The provider must be able to handle at least 500 translations annually and occasional urgent or same-day requests. - Languages: Agri, Akan, Albanian, Amharic, Arabic, Bengali, Braille, Brazilian Portuguese, Burmese, Cambodian, Chin (Hakha Chin), Chinese (Mandarin and Cantonese), Creole, Dari/Afghani, Farsi, French, Fulani, Gujarati, Haitian Creole, Hausa, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Kurdish, Laotian, Macedonia, Mandingo, Nepali, Oromo, Pashto, Polish, Portuguese, Punjabi, Russian, Somali, Spanish, Swahili, Tagalog, Tamil, Thai, Tigrinya, Turkish, Twi, Ukrainian, Urdu, Uzbek, Vietnamese, Wolof, Yoruba, and Zomi. - Additional capabilities: Electronic and tactile deliverables, including Braille when requested; basic and complex formatting; desktop publishing using Microsoft Office, Canva, Adobe Acrobat, and Adobe InDesign; and optional auxiliary services such as closed captions. - Quality and safeguards: Translators must be proficient in English and the target language, qualified for medical and sensitive subject matter, and culturally informed. Work requires independent proofreading and editing by a second qualified person, with personnel documentation and field testing or peer review when requested. Confidential health information must be protected. - Pricing and service standards: Unit prices must remain fixed throughout the contract. The specifications call for at least 500 translations per year; the vendor FAQ notes approximately 350 translations were completed in the prior year. ISO 17100 compliance is preferred, and the American Translators Association (ATA) is cited as an example of a translator certification agency. - Named software publishers: Microsoft, Canva, and Adobe are named in connection with formatting and desktop-publishing tools; no translation-services vendor or translation OEM is specified. - Line items: Document translation services; desktop publishing and complex formatting; auxiliary services such as closed captions. No part numbers or fixed quantities are provided.

Description

The City of Columbus, Columbus Public Health (CPH), is seeking proposals for document translation services to provide written language assistance to clients. The scope includes professional translations for CPH and Franklin County Women Infants and Children (WIC) staff and customers, covering health and social services materials, vital documents, advertising, and clinical appointments. The selected vendor must support requested languages, urgent requests, quality assurance and confidentiality requirements, and services such as formatting and desktop publishing when needed. The initial twelve-month contract begins April 1, 2027, with an option to renew for four additional one-year periods.

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