Utah Public Procurement Place U3P #TR27-3

Utah statewide Automated Victim Notification and information system

The State of Utah is seeking a provider for a secure, statewide system that keeps victims informed about offender custody, release status, and other criminal-justice events. - Government buyer: State of Utah Division of Purchasing is issuing the solicitation for the Department of Criminal Justice; the system will serve users statewide. - Requested solution: A configurable Automated Victim Notification (AVN) system with a victim-facing website, mobile app/dashboard, and statewide toll-free number. No product model, part number, or quantity is specified. - System and services: Design, implementation, integrations, data synchronization, testing, rollout, legacy-system conversion planning, ongoing maintenance, updates, technical support, service-level agreements, and 24/7 call-center support. Integrations must cover Utah jail and correctional, offender-management, court, and Board of Pardons and Parole systems, plus UtahID single sign-on with multifactor authentication. - Victim-facing capabilities: Near-real-time, trauma-informed notifications; delivery by text, email, phone, app, or secure portal; user-selected preferences and blackout dates; a quick-exit feature; secure identity verification; unified accounts and multiple offenders per profile; advocate-assisted proxy registration; and centralized victim impact statements. The system should support future growth into case management, Victim/Offender Dialogue management, grant reporting, and a publications and training library. - Important requirements: Multilingual communications and document translation with at least 98% accuracy; WCAG-accessible content; GovRAMP and CJIS compliance; strong privacy and security protections; breach notification and remediation; State ownership and control of data; and safeguards against exposing sealed, juvenile, civil, or expunged records. Data may not be used for private or commercial purposes without written State authorization. - Named companies: AWS, Google Cloud Platform (GCP), and Microsoft Azure are cited as examples of cloud providers that may be used through State-managed accounts where possible. Huawei Technologies Company and ZTE Corporation, including their affiliates and subsidiaries, are prohibited sources. No AVN OEM or selected provider is identified. - Term and value: The stated contract term is 10 years; exact start and end dates and option periods are not specified. Estimated contract value is approximately $5 million–$25 million over the term.

Description

The State of Utah is seeking statements of qualifications from providers for a statewide, comprehensive Automated Victim Notification system. The system is expected to integrate with state corrections, offender management, court, and parole systems to provide secure, timely, trauma-informed notifications about offender status and criminal justice events, along with victim-facing access and related case-management capabilities. Requirements include multilingual and accessible communications, victim control over notification preferences, strong privacy and data protections, and implementation, support, and maintenance services. Vendors must submit a technical response of no more than 30 pages and must not include pricing; the highest-ranked vendor will be invited to negotiate a contract.

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