Hawaii eProcurement Portal #P27000480

Visitor Assistance Program services for Maui County

The Hawaii Tourism Authority is seeking a provider to deliver a coordinated visitor assistance program across Maui County. - Government buyer: State of Hawaii, Department of Business, Economic Development & Tourism, through the Hawaii Tourism Authority (HTA) Procurement Office. - Service requested: Design, implement, and manage a flexible, case-based Visitor Assistance Program for visitors facing emergencies or other adverse situations, including crime, accidents, medical emergencies, death or bereavement, travel disruptions, and lost documentation. - Coverage and support: Serve Maui, Lānaʻi, and Molokaʻi; coordinate medical care, law enforcement, transportation, temporary lodging, food, essential items, communications, translation, and travel or identification assistance. Build partnerships with public agencies, healthcare providers, consulates, and visitor-industry organizations. - Additional requirements: Provide accessible intake and geographic coverage, culturally appropriate safety and prevention outreach subject to HTA approval, and monthly, quarterly, final, activity-tracking, and financial reports. - Contract value: Fixed-price contract capped at $91,500, inclusive of taxes, expenses, labor, supplies, and other costs. - Named OEMs or service-provider vendors: None identified. No physical products, part numbers, or product quantities are specified.

Description

The Hawaii Tourism Authority seeks proposals from qualified firms or individuals to design, implement, and manage a Visitor Assistance Program for Maui County. The program will provide timely, coordinated, and compassionate assistance to visitors experiencing emergencies or other adverse situations, including those victimized by crime. Services may include medical support, coordination with law enforcement, help with airline issues or obtaining identification, visitor information and education, emotional support, and health and safety prevention. Proposals must be submitted through HIePRO by November 16, 2026, at 2:00 PM HST.

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