North Carolina eVP #218-13-27

NHCS market research for refurbished Windows 11-capable student laptops

New Hanover County Schools is gathering market information on refurbished student laptops and related preparation and support services. - Government buyer: New Hanover County Board of Education, operating as New Hanover County Schools (NHCS). - Opportunity: Request for Information 218-13-27 to inform planning; it is not a commitment to buy or issue a future solicitation. - Products requested: Professionally refurbished, business-class clamshell laptops for grades 3–12, plus one suitable AC adapter per laptop. Compatible protective cases and spare equipment are optional. No model, part number, or purchase quantity is specified. - Planning targets include Windows 11 Enterprise/Education eligibility; Intel Core i5 12th generation or newer, or AMD Ryzen 5 5000-series or newer; 16 GB RAM; 256 GB NVMe SSD; and a 13.3–14-inch FHD anti-glare non-touch display. - Connectivity and security targets include Wi-Fi 6, Bluetooth 5.x, required USB and video-out ports, TPM 2.0, UEFI, and Secure Boot. Devices should have a functional camera, microphone, speakers, U.S. English keyboard, and touchpad. - Devices should be Grade A or equivalent, structurally sound, and have a battery at least 80% of original capacity or a new replacement battery. Models generally should be from 2022 or later unless equivalent lifecycle value is demonstrated. - A three-year warranty is preferred. USB-C adapter standardization, newer processors and wireless standards, and battery-health reporting are also preferred. - OEMs and vendors: No OEM, manufacturer, brand, model, or vendor is named. Vendors are asked to identify available manufacturers and model families. - Services and notable requirements: Requested information includes refurbishment and documented testing; legal sourcing and chain of custody; secure data sanitization with reporting; removal or verification of no prior management, BIOS, tenant, or theft-recovery locks; firmware and driver preparation; optional imaging, BIOS configuration, asset tagging, Intune enrollment readiness and hardware-hash capture where supported; serialized manifests, kitting, and delivery; and warranty, repair, replacement, spare-pool, recycling, and end-of-life options. Devices should be compatible with Microsoft Entra ID, Intune, BitLocker, and district endpoint-security tools. - Specification discrepancy: The main specifications set an Intel Core i5 12th-generation minimum, while Appendix A lists an 11th-generation minimum. Vendors are asked to identify exceptions and clarify proposed configurations.

Description

New Hanover County Schools is gathering market information from vendors about professionally refurbished, business-class laptops for K–12 student use. The requested information covers device availability and specifications, refurbishment and testing standards, security and device-management readiness, warranty and support, deployment and logistics, and non-binding pricing. Proposed planning targets include Windows 11-capable devices, with specified hardware, battery, condition, and warranty requirements. This RFI is for planning and market research only and does not commit the district to a future solicitation or purchase.

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