Mississippi Procurement Portal #3371-27-R-RFIN-00005

Statewide telehealth and crisis support for Mississippi veterans and first responders

The Mississippi Department of Mental Health is seeking a statewide telehealth and crisis-support program for veterans and first responders. - Government buyer: Mississippi Department of Mental Health, State of Mississippi; statewide coverage across all 82 counties, with outreach emphasis on rural communities. - OEMs and vendors: No OEMs, vendors, or commercial products are named in the solicitation. - Requested program: A turnkey behavioral health telehealth and crisis-support program for eligible Mississippi veterans and first responders age 18 and older, funded through the Rural Health Transformation Program. - Teletherapy: Mississippi-licensed clinicians; up to 10 sessions per eligible participant during the contract term, with additional sessions when clinically appropriate and no fixed cap when clinically indicated. Participants may choose their therapist and use secure video, telephone, live chat, or asynchronous messaging. The first appointment must be offered within 24 hours, with appointments available during days, evenings, and weekends. - Crisis support: A dedicated crisis line available 24/7/365 and answered by a licensed clinician, with unlimited no-cost crisis contacts and follow-up at approximately 48 hours and 30 days. - Other services and requirements: On-demand wellness content and regular live or recorded programming; an accessible phone- and computer-based platform; a co-branded website and outreach campaign; implementation and customer service; a real-time reporting dashboard, aggregate outcome reporting, and continuity-of-care coordination. The program must protect participant privacy and meet applicable security and compliance requirements. - Participant access: Services must be available at no cost, without insurance or referral barriers. The program serves all 82 counties. - Contract structure and launch: One fixed-price award is anticipated. The initial term is 12 months, with optional renewal years for which vendors must provide firm pricing. Program go-live is required within 60 days of contract execution.

Description

The Mississippi Department of Mental Health is seeking proposals for a statewide behavioral health telehealth and crisis support program for Mississippi veterans and first responders, funded through the Rural Health Transformation Program. The program is to provide immediate access to licensed therapists, a 24/7 crisis line staffed by licensed clinicians, wellness programming, and a real-time reporting dashboard through an accessible digital platform. Services are intended to be available at no cost to participants across all 82 Mississippi counties, without referral, insurance, or paperwork barriers. The RFP states the agency intends to make a single fixed-price award for an initial 12-month term, with services going live no later than 60 calendar days after contract execution.

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