City of Jacksonville #18264-27

Jacksonville annual support renewal for microwave communications equipment and Lenel security software

The City of Jacksonville is seeking a one-year renewal of support for microwave communications equipment and Lenel security software. - Government buyer: City of Jacksonville, Florida — Technology Solutions; contact named in the attachment: Carmella Spitler. - OEM: Lenel — support is requested for the Lenel Badge and Camera system and associated software. The microwave equipment manufacturer is not identified. - Requested service: Bronze Lifecycle Support Services, including an extended warranty, weekday technical phone support from 8:00 a.m. to 5:00 p.m., and an annual network health check for microwave equipment supporting radio tower backhaul and the Jacksonville Fire and Rescue Department (JFRD) and Jacksonville Sheriff's Office (JSO) dispatch centers. The scope also includes Lenel software support. - Quantity and part numbers: One annual renewal is described; no specific quantity or part numbers are provided. - Notable requirements: The supplier must be a Lenel-certified value-added reseller (VAR) and hold Lenel Platinum and Digital Video Certified Technician qualifications. The requirement is described as all-or-none.

Description

The solicitation seeks technical phone support and an annual network health check for microwave equipment. The services support the primary backhaul for all radio communications towers and the JFRD and JSO dispatch centers. Responses are due October 16, 2026, at 20:00 UTC and must be submitted through the City of Jacksonville’s 1Cloud e-procurement system.

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