Massachusetts COMMBUYS #BD-27-1040-1040C-1040L-134366

Statewide APS Workforce Training, Safety, and Resiliency Initiative

Massachusetts seeks a contractor to build and operate a statewide workforce enhancement initiative, initially focused on Adult Protective Services staff. - Government buyer: Commonwealth of Massachusetts, Executive Office of Aging & Independence (AGE), also identified in the solicitation record as the Executive Office of Elder Affairs. The Purchasing Department is identified; Stacey Sullivan is listed as Director of Fiscal Management. - Scope: One fee-for-service contractor will design, implement, and support the initiative, beginning with the Massachusetts Adult Protective Services (APS) Network and investigatory staff. The program should be adaptable to additional AGE-designated workforces, subject to authorization, funding, need, and performance. - Services and training: Practical, evidence-informed training in de-escalation, crisis response, conflict management, trauma-informed engagement, behavioral health, challenging communications, field safety, safe disengagement, professional boundaries, and self-regulation. Delivery may be in person, hybrid, or virtual, using methods such as scenarios, role-play, simulation, and coaching. - Ongoing support and collaboration: Training reinforcement, technical assistance, supervisory and leadership support, workforce wellbeing and resiliency programming, and collaboration with public safety, healthcare, behavioral health, disability and veteran services, state agencies, and community partners. - Evaluation and planning: Establish baseline and outcome measures, conduct workforce research and continuous improvement, report on workforce impact, and develop plans for future phases. The first-year plan includes regular engagement with AGE, collaborative forums and joint learning where feasible and approved, and a proposed plan for the following year. - Phasing and funding context: The first year establishes the APS-focused foundation; later phases deepen services and may expand to additional populations. First-year expenditures are generally expected to be below $200,000, and second-year expenditures may grow up to $550,000, subject to approvals and available funding. The estimated total value is $2.75 million if all renewal options are exercised. - OEMs and vendors: No product manufacturers, OEMs, or contractor vendors are named. This is a professional-services opportunity; no equipment, products, or part numbers are requested.

Description

The Executive Office of Aging & Independence seeks a qualified contractor to design, implement, and support a flexible, statewide workforce enhancement initiative initially focused on the Massachusetts Adult Protective Services Network. The initiative will address workforce training and development, de-escalation and worker safety, wellbeing and resiliency, supervisory support, technical assistance, interagency collaboration, and evaluation. The contractor will propose and implement a Year One program, with a model that may expand to additional AGE-designated workforces over time. The solicitation states that a single contract is intended to be awarded.

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