City of Columbus #RFQ033851

24/7 Telephone Interpretation Services for Columbus Public Health

The City of Columbus, through Columbus Public Health (CPH), is seeking a provider for on-demand telephone interpretation across its clinics and programs. - Buyer: City of Columbus, Columbus Public Health (CPH); no further office is identified. - Service: 24/7 telephone interpretation for staff and customers, including weekends, third-party calls, and potential IVR integration. No OEM, named incumbent, or part number is specified. - Capacity and coverage: Support at least 17,000 calls or 265,000 minutes annually across a broad range of languages and more than 47 clinics and programs. High-demand languages should connect to an interpreter within 30 seconds; lower-volume languages generally within two minutes. - Quality and compliance: Provide qualified interpreters, including medical-language capability, and meet confidentiality and HIPAA requirements. NBCMI, IMIA, and CCHI certifications are preferred. Vendors should address call quality, emergency requests, dropped calls, interpreter competency, and continuity of service. - Reporting and pricing: Provide monthly electronic invoices and detailed Excel utilization reports, an accessible live call log, and annual call summaries. Fixed unit pricing is requested; proposals may cover only some services. - Estimated annual funding: Approximately $70,000–$150,000, based on usage. No equipment purchase or lease is expected. - Term: One initial 12-month period with four optional one-year renewals.

Description

Columbus Public Health is seeking proposals from qualified agencies to provide professional telephone interpretation services for its staff and customers. Services must be available upon request 24 hours a day, seven days a week, and will be scheduled through Columbus Public Health staff. The initial contract period is 12 months, from April 1, 2027, through March 31, 2028, with an option to renew for four additional one-year periods through March 31, 2032. Required submissions include a proposal and a proposal signature page and affidavits.

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