California eProcure #0000040601

SkillBridge client support technicians for California Department of State Hospitals

The California Department of State Hospitals is seeking SkillBridge client support technician services for its Technology Services Division across six facilities. - Government buyer: California Department of State Hospitals (DSH), Procurement Office; service owner: Technology Services Division (TSD). - Locations: Atascadero, Coalinga, Metropolitan Los Angeles (Norwalk), Napa, Patton, and Sacramento; work may be remote or on site at DSH’s discretion. - Service requested: Client Support Technicians through the SkillBridge Program, described as a U.S. Department of War program. The listed line item is one EA of service; this is not a stated technician headcount. No staffing quantity or hourly rate is specified. - Support desktops, laptops, mobile devices, printers, VoIP phones, peripherals, audio/visual equipment, and other DSH technology; respond to service desk calls and tickets; and maintain, configure, test, document, and repair equipment and software. - Support EHR access and navigation, account and access provisioning, hardware and warranty tracking, vendor maintenance coordination, and replacement of defective Personal Duress Alarm System tags; travel between DSH facilities may be required. - Notable requirements: Individual SkillBridge assignments must run 90–180 days, and participants may work no more than 40 hours per week. Technicians must complete background checks and site onboarding. DSH data may not be stored on contractor systems; cybersecurity and generative-AI assistance are excluded unless added by change order. - Agreement: Time-and-materials, billed monthly in arrears for actual services provided. Stated agreement cost is $1,500,000. No OEMs or prospective contractor vendors are named in the provided materials.

Description

The Department of State Hospitals seeks a contractor to provide Client Support Technicians through the SkillBridge Program under a current Memorandum of Understanding. Technicians will support the department’s Technology Services Division across six DSH locations, performing hardware and software support, responding to service desk calls and tickets, and coordinating equipment, vendor, and warranty support. Work may be performed remotely or in person according to operational needs, and contractor personnel must complete onboarding requirements, including a background check. The agreement is time-and-materials, with a stated total cost of $1,500,000 and a period ending June 30, 2028, with one optional one-year extension.

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