CanadaBuys #CIC-160038

IRCC procurement for a bilingual mass notification system and related services

Immigration, Refugees and Citizenship Canada is seeking a bilingual mass notification system for emergency communications and continuity of operations. - Government buyer: Immigration, Refugees and Citizenship Canada (IRCC), Government of Canada; Procurement and Contracting Services. The procurement contact named is Richard Lobban. - OEMs and named providers: No mass-notification OEM or branded system is specified. The named eligible Canadian-hosted cloud providers are AWS, Microsoft, IBM, and Google; they are listed as hosting options, not as selected system vendors. - Requested solution: One mass notification system for up to 15,000 active users, with variable user licensing. No product part numbers or fixed license quantity are provided. - Key capabilities: Bilingual service; desktop and mobile access; email, voice/phone, SMS/text, and other notification channels; emergency templates; receipt reporting; self-service enrollment and contact updates; role-based permissions; geographic targeting; and recipient-defined cascading message delivery. - Security and accessibility: Canadian-hosted cloud infrastructure from an eligible hyperscale provider, with failover and offline capability, phishing-resistant multi-factor authentication, and Government of Canada security, privacy, and data-retention controls. Accessible formats and accessibility compliance, including WCAG, are required. - Implementation and operations: Includes legacy-data migration, validation and reconciliation reporting, onboarding and training, ongoing support, maintenance, updates, and patches. Migration must be completed within three weeks after contract start. System and message use and email notifications must be unlimited; additional charges may apply only to international SMS and phone calls. - Evaluation and eligibility: Award is based on the lowest-priced compliant offer. The initial notice limits eligibility to Canadian suppliers and suppliers from applicable trading partners. - Contract term: One-year initial term with up to four optional one-year extensions; no specific contract dates are provided.

Description

Immigration, Refugee and Citizenship Canada (IRCC) is seeking mass notification services to support emergency communications and departmental continuity of operations. The system must provide seamless access to timely, accurate, multi-channel notifications for IRCC employees and stakeholders during emergency events. The initial contract term is one year, with four optional one-year extensions. Security requirements apply, and eligibility is limited to Canadian suppliers and suppliers of an applicable trading partner.

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