Quebec SEAO #20175846

CNESST Market Consultation on Occupational Health and Safety Claims Management Transformation

CNESST is consulting the market on ways to transform occupational health and safety claims management. - Government buyer: Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST), including its Vice-Presidency for Digital Transformation. - Market input sought: Practices, innovations, technology approaches, solutions, and accelerators that could support claims-management transformation. No OEMs or vendors are named in the opportunity. - Business capabilities in scope: - Processing access to the occupational health and safety regime. - Managing benefits. - Processing expense reimbursement requests. - Assessing and planning the claims-processing journey. - Notable requirements: Approaches should enable gradual evolution of the information ecosystem, maintain service continuity, make appropriate use of existing investments, and deliver sustainable value within CNESST's legislative, organizational, and technology context. - Response format: Respondents may address all or selected topics and should explain relevant conditions, limitations, and assumptions. Presentations are to be in French by teleconference, with at least one business representative and one technical representative. - Procurement status: This is a request for interest and does not commit CNESST to a future acquisition. No specific products, quantities, or paid services are identified.

Description

This request for interest seeks information about practices, innovations, technology contexts, solutions, and accelerators that could inform CNESST’s consideration of transforming the management of occupational health and safety claims. It concerns four capabilities: processing access to the regime, managing benefits, processing expense reimbursements, and assessing and planning the claims-processing journey. Proposed approaches should support gradual evolution of CNESST’s information ecosystem, service continuity, and sustainable value. This is not a call for tenders and does not commit CNESST to begin an acquisition process; responses are due November 9, 2026, and presentations will be held in French by teleconference.

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