Contra Costa Community College Planetbids #4CD-122

Live Event Ticketing Platform for Contra Costa Community College District

Contra Costa Community College District is seeking a cloud-based ticketing platform for events hosted by its colleges. - Government buyer: Contra Costa Community College District, Purchasing and Contract Services. - Procurement: One comprehensive live event ticketing platform for on-campus and off-campus events; Bid No. 4CD-122. - OEMs and vendors: No ticketing software OEMs or solution vendors are named. Proposals are submitted through PlanetBids. - Key capabilities: Online, mobile, box-office/POS, and restricted sales; varied ticket types and pricing; seat maps and inventory management; digital and physical delivery; payment processing; entry validation; refunds and transfers; role-based controls; financial reporting; and CSV/API integrations. - Technical and compliance requirements: SAML-compliant SSO; 99.9% uptime and data redundancy; WCAG 2.1 Level AA, Section 508, and ADA accessibility; PCI DSS Level 1 or equivalent, including tokenization and/or end-to-end encryption. Vendors must provide HECVAT/SOC 2 documentation, proof of full PCI compliance, and a VPAT. - Included services: Implementation planning, applicable data migration, staff training, launch, post-deployment support, 24/7 customer and technical support, an SLA, software updates, and a dedicated account or client success representative. - Payments: Remit District funds by ACH at least monthly, identify amounts separately for the District’s three colleges, and provide downloadable settlement reports. - Scale: The District anticipates annual ticket sales exceeding $261,000; this is a sales estimate, not a stated contract value.

Description

The Contra Costa Community College District is seeking proposals from qualified vendors to provide a comprehensive live event ticketing software platform. The platform will support the sale, distribution, and management of tickets for on-campus and off-campus events hosted by District colleges. The solution is expected to be modern, secure, and scalable, improving customer experience and streamlining operations. The District anticipates annual ticket sales across all campuses will exceed $261,000.

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