Alabama Procurement Portal #SRC0000037011

WOTC Program Software Maintenance for Alabama

Alabama is seeking a one-year maintenance agreement for software used to administer its Work Opportunity Tax Credit (WOTC) program. - Buyer: State of Alabama; the specific agency, sub-agency, and office are not identified. - Procurement: Sole-source, full-service maintenance for WOTC program software; quantity: 1 service agreement. No part number is provided. - Requested support and capabilities: - User support and multi-user web access to all software functions. - Daily data backups, data storage, and 24/7 monitoring. - Software updates to reflect federal legislation and program requirements. - Consultant help with data transfer and conversion. - Phone and email support during weekday business hours; other support times may be arranged by mutual agreement. - OEMs and vendors: No specific software manufacturer or vendor is named. “Computer Systems Design Company” is a generic description, not an identified company.

Description

The solicitation seeks a full-service maintenance agreement for software used by the Work Opportunity Tax Credit (WOTC) program. The FY27 monthly service includes user support, daily data backups, data storage, and ongoing updates to reflect federal legislation and requirements. The charges include multi-user web access, consultant assistance with data transfer and conversion, and staff support by phone and email Monday through Friday, 9 a.m. to 6 p.m. Eastern time, with other times available by mutual agreement. The listed service period is October 1, 2026, through September 30, 2027.

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