Rock Island County Metropolitan Mass Transit District Ionwave #2026 RFP 0007 Addendum 1

MetroLINK paratransit operations and Specialized Transit Services dispatch

MetroLINK is seeking a contractor to operate ADA paratransit and support dispatch for its Specialized Transit Services in the Illinois Quad Cities. - Government buyer: Rock Island County Metropolitan Mass Transit District (MetroLINK), Procurement office; serving Moline and the Rock Island County area of Illinois. - Services requested: - Operate and administer ADA-complementary paratransit, including scheduling, dispatch, customer service, safe curb-to-curb rides, trained operators, accessible vehicles, wheelchair securement, and applicable ADA and FTA compliance. - Provide dispatch, communications, monitoring, incident escalation, recordkeeping, and reporting for MetroLINK-operated Specialized Transit Services (STS). - Provide occasional authorized charter service using MetroLINK vehicles, with prior written authorization. - Service volumes and pricing basis: Paratransit is described as having a maximum annual volume of 14,118 service hours; the pricing schedule uses 15,300 estimated annual vehicle revenue hours for evaluation. Historical STS volume is approximately 10,947 vehicle revenue hours annually and is not guaranteed. MetroLINK provides STS vehicles and operating resources. - Contract structure: Three-year base term with two one-year options. Pricing includes startup costs, monthly fixed costs, and vehicle-revenue-hour rates; option-year pricing is requested as percentage increases. Service is ongoing, with monthly invoicing and performance monitoring. - OEMs and products: No vehicle manufacturer, OEM, product brand, or part number is specified. No physical product line items are requested. - Named vendors and other organizations identified as planholders or mentioned in the materials: PADCOM Design & Construction Management Services LLC; 2IM Group, LLC; A1 Property Pros LLC; A6 Scientific Corp.; AECOM; Alta Equipment Co.; AngelTrax; Barrow Wise; Burgeon Analytics LLC; Center for Transportation and the Environment; COMPLETE COACH WORKS; ConstructConnect; Coordinated Transportation Development, Inc.; Davey Coach; Derecktor Shipyards; Diggs Electrical Supply Inc; Ecolane USA Inc; EO Charging US, Inc.; EV Maritime; and Via Software, which is referenced in connection with historical ridership data. These mentions do not establish an award or a role as OEM.

Description

MetroLINK is seeking proposals from qualified firms to operate and administer ADA complementary paratransit services within its defined service area and during established service hours. The contractor will also provide dispatching services for MetroLINK’s directly operated Specialized Transit Services (STS); MetroLINK will provide the STS vehicles, operators, and other operating resources. Paratransit service must be safe, reliable, curb-to-curb, and ADA-compliant, with detailed requirements in the attached scope of work. Proposals must be submitted electronically through Ionwave by October 16, 2026, at 2:00 PM CT; pricing must remain valid for 180 calendar days after the due date.

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