California eProcure #EDIS90726

Quadient folder inserter and software maintenance for the California State Controller’s Office

The California State Controller’s Office is seeking maintenance and support for its Quadient mailing equipment and software at the Disbursements office in Sacramento. - Government buyer: State of California, California State Controller’s Office (SCO), Disbursements Bureau. - OEM: Quadient is the named manufacturer; the covered equipment and software are Quadient products. - Products covered: 2 Quadient DS1200 Q4i Folder Inserters (serial numbers XBC5217 and XBC5221) and 2 Quadient AIMS500 software instances. No part numbers are provided. - Services requested: Quarterly on-site preventive maintenance, non-emergency on-call repair, software maintenance and support, after-hours on-call support, and replacement parts. - Preventive maintenance must be performed by Quadient-certified, factory-trained technicians with relevant experience. Contractors must be located within 60 miles and provide on-site service within 2 hours when required. - Support includes telephone and email assistance, remote troubleshooting, software maintenance releases and fixes, and written service reports. Repairs must follow OEM specifications; replacement parts must be new, good-quality original manufacturer parts, with frequently replaced parts kept on site. - After-hours coverage is requested on weekdays from 5:00 p.m. to 9:00 p.m. and Saturdays from 8:00 a.m. to 4:00 p.m. PT. The worksheet estimates 10 weekday calls and 5 Saturday calls, with a 2-hour minimum and estimated additional half-hour units of 10 on weekdays and 6 on Saturdays. - The agreement is for 1 year with an optional 1-year extension. SCO may add or remove equipment, and rates may not increase because of such changes.

Description

The State Controller's Office is seeking a contractor to provide on-site preventive maintenance, on-call repair services, and software maintenance for its Quadient mailing equipment and software. The equipment is located at the SCO Disbursements office in Sacramento and includes Quadient DS1200 Q4i folder inserters and AIMS500 software. The scope includes maintenance and repairs, software support and updates, and on-call response; during normal business hours, on-site response is required within two hours of a service call. The agreement term is one year, with an optional one-year extension.

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