Utah Public Procurement Place U3P #HERR10082026

Herriman City GIS-Integrated Enterprise Work Order Management System

Herriman City is seeking a GIS-integrated enterprise work order management system for its municipal operations. - Government buyer: Herriman City; contact is Steven Brown, GIS Manager. No sub-agency is identified. - Requested solution: A configurable work order system with implementation, configuration, integration development, migration of legacy data from the POB by Serviceaid system, and user training. No quantity or part number is specified. - GIS and work order capabilities: Bidirectional GIS database integration; map-based work creation and asset selection; asset history, geolocation, layer controls, heat mapping, and ad-hoc locations; multi-asset and multi-address work orders; configurable work types, priorities, deadlines, layouts, parent/child work orders, and reassignment. - Field operations and reporting: Track equipment, labor, materials, costs, and third-party vendors; provide full offline mobile functionality, attached SOPs and media, checklists, SWPPP compliance reporting, preventive maintenance scheduling, dashboards, custom queries, and public-facing request or activity access. - Named systems and vendors: Bluestakes for 811 utility locates; LAMA Permitting Software; SpryPoint Utility Billing; the City’s internal SCADA systems; Madison AI; and POB by Serviceaid, the legacy system for data conversion. No OEM or vendor is identified as the proposed supplier of the requested system. - Integration needs: Process and map locate requests and priorities from Bluestakes; receive and synchronize LAMA requests and fields; access SpryPoint account and infrastructure data; display SCADA sensor metrics on mapped assets and create work orders from alarms; and support Madison AI through open database or API compatibility. - Notable proposal requirements: Describe technical architecture and security, respond to functional requirements, and provide implementation and migration plans. Itemize licensing, implementation, integration development, and annual maintenance/support costs. Evaluation emphasizes GIS and work order functionality, flexibility, field operations and compliance, reporting, integrations, cost, and schedule. Proposers must provide at least three government-agency references and identify anticipated project challenges and solutions.

Description

Herriman City is requesting proposals from qualified companies to provide an enterprise work order management system integrated with GIS. The system is expected to support field and office workflows, equipment, labor and materials tracking, offline mobile functionality, and integrations with the City’s specified enterprise applications. The work includes implementation, system configuration, data conversion, and training; proposals must address the stated functional and integration requirements and provide a cost breakdown. Proposals are due November 30, 2026, at 5:00 PM.

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