SAM #ASG-J_Cellular_00008

Commercial Cellular Services for Army Operations in Jordan

The U.S. Army is seeking market information on cellular services for its Area Support Group–Jordan and Joint Training Center–Jordan. - Government buyer: Department of the Army; the requirement supports Area Support Group–Jordan (ASG-Jordan) and the Joint Training Center–Jordan. The notice also identifies Army Materiel Command and Army Contracting Command–Redstone Arsenal (ACC-RSA); the contracting organizations listed are the Regional Contracting Office–Jordan and Theater Contracting Center–Southwest Asia (TCC-SWA), 408th Contracting Support Brigade. - OEMs and vendors: No OEMs, carriers, or vendors are named in the opportunity. No specific handset or hotspot manufacturer is required. - Requested services and quantities: - Premium cellular service, part number 0001: historical reference quantity of approximately 19 lines. Includes unlimited local voice and SMS/MMS, 150 international/roaming minutes, 150 international/roaming messages, 18 GB of local and roaming data, tethering, voicemail, advanced calling features, and SIM provisioning and management. - MiFi/data-only hotspot service, part number 0002: historical reference quantity of approximately 4 lines. Includes 10 GB of data, with the ability to increase data in 2 GB increments; device or SIM included as applicable. - Data pack add-on, part number 0003: quantity not specified. Provides 2 GB of local data when requested for a subscriber line; expires after 30 days and does not refresh automatically. - Optional compatible smartphone or hotspot device: no model, part number, or quantity specified; pricing may be separate or bundled with service. - Coverage and roaming: Provide complete 5G or then-current-standard coverage at the Joint Training Center and reliable service at U.S. Government facilities in Jordan. A single roaming rate is required across Kuwait, Afghanistan, Iraq, Yemen, Egypt, Jordan, the United Arab Emirates, Saudi Arabia, Turkey, Oman, Bahrain, Syria, Djibouti, Lebanon, the United States, Spain, Germany, the United Kingdom, and Ireland. - Notable service requirements: Controls to prevent unauthorized features and overages; account-level calling and messaging benefits; SIM activation or changes within 12 hours; usage alerts; 24/7/365 English-language support; on-site support and emergency repair within 24 hours; at least 99.9% network availability; and mass notification to all users within 60 seconds. Coverage enhancements and infrastructure maintenance must be provided at no additional cost. - Opportunity context: This is market research seeking capability information, not an award announcement. The full Performance Work Statement is available upon request.

Description

The Contractor shall provide reliable, secure, and high-quality commercial cellular telephone services including voice, messaging, and data throughout Jordan and designated roaming countries. Key elements from the 07 October 2026 PWS include:

Service Capabilities: Local and international voice calls; SMS and MMS; internet data; call waiting, call forwarding, three-way calling, and voicemail; tethering; automated SMS usage notifications from the service provider. Feature Authorization: Cellular devices shall be explicitly authorized to utilize only those capabilities specified in the assigned service plan. The Contractor shall disable all unauthorized features. Unauthorized access shall result in no additional expense to the U.S. Government. Coverage: Complete 5G cellular service coverage (or then-current commercial standard, whichever is greater) across the Joint Training Center (JTC), Jordan, including all indoor facilities. Reliable connectivity at all U.S. Government facilities in Jordan. Roaming Network: Single total rate applicable to a special calling group that includes Kuwait, Afghanistan, Iraq, Yemen, Egypt, Jordan, United Arab Emirates, Saudi Arabia, Turkey, Oman, Bahrain, Syria, Djibouti, Lebanon, United States of America, Spain, Germany, United Kingdom, and Ireland. Service Plans: Premium-level plans meeting or exceeding unlimited local incoming/outgoing minutes and SMS/MMS; 150 minutes international/roaming; 150 international/roaming SMS/MMS; 18 GB local and Roaming Network data; tethering; voicemail and advanced calling features. Additional Data Packs (2 GB, 30-day expiration, non-auto-refresh) and MiFi Data plans (10 GB base, incremental 2 GB) required. Service Solutions Applicable to All Users: Accounts configured to prevent overages once plan limits are reached (Contracting Officer may set/remove spend limits); unlimited calling group minutes, SMS, and MMS between users on the account; free incoming/outgoing SMS from the service provider; free incoming international calls deducted from local minutes balance (not charged at an increased rate). SIM Management: Ability to activate, change, or disable individual SIM cards within 12 hours of written notification; free SMS usage alerts at 50%, 75%, 95%, and 100% of monthly allotted call, SMS, and data; trio re-pluggable, three-size form-fit, pre-cut SIM cards; rapid replacement/repair/reimbursement for defective SIMs. Technical & On-Site Support: 24/7/365 technical support with English-language industry-standard trouble tracking; on-site hardware/software support personnel available to arrive within 24 hours of notification; fluent in English including technical terminology; emergency repair response within 24 hours. Network Performance Standards: Network availability ≥ 99.9% (measured monthly); call setup success rate ≥ 98%; dropped call rate ≤ 2%; excellent voice quality with minimal static, echo, or distortion; compliance with primary Quality of Service (QoS) performance obligations in the Contractor’s telecommunications license; service (technology, speed, availability) equivalent to that provided to the Contractor’s commercial customers. Network Survivability and Recovery: Working system of network survivability for emergencies and serious disasters; recovery plan addressing network congestion or partial destruction; online tool for assignment of short numbers, call screening rules, and batch provisioning of directory for Business Group members. Mass Notification: Capability to notify all users on the account via SMS within sixty (60) seconds of initiation. Infrastructure & Maintenance: Capability to enhance coverage via towers, antennas, Cellular-On-Wheels (COWs), repeaters, or in-building solutions at no additional cost to the Government; maintain and refuel fixed and mobile cellular towers; coordinate scheduled maintenance at least seven (7) days in advance. Administrative: WAWF invoicing; online account management portal for the Contracting Officer and authorized representatives; mid-cycle plan changes applied the day of request with prorated charges only (no overlap or double billing); JCCS registration and Combating Trafficking in Persons (CTIP) plan requirements.

Note: The full Performance Work Statement (PWS) dated 07 October 2026 will be provided upon request to interested parties that submit a capability statement. The PWS is the authoritative requirements document.

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