SAM #JA260229

ICE One-Year Enterprise Software Maintenance and Support Renewal

ICE is seeking a one-year renewal of support for proprietary enterprise software already in its production environment. - Buyer and procurement: DHS’s U.S. Immigration and Customs Enforcement (ICE), through its Office of Acquisition Management and OCIO, plans an IDIQ delivery order under the NASA SEWP V GWAC, set aside for authorized Women-Owned Small Business resellers. - Requirement: Renew software license maintenance and support for existing database, middleware, forms, and business intelligence suite products. Coverage includes manufacturer updates, security patches, product fixes, version updates, and technical support for mission-critical systems. - Contract structure: Firm-fixed-price, with a 12-month base period. The notice references FY2026–FY2029, but provides no exact start or end dates or confirmed option periods. - Important limitation: The provided materials do not identify the software manufacturer, product names, part numbers, or quantities beyond one renewal requirement. The notice is a brand-name justification; the specific brand is not stated in the supplied text.

Description

ICE requires a one-year renewal for License Maintenance and Support for an existing enterprise software deployed throughout the agency's production environment. The requirement includes continued access to manufacturer-provided software maintenance, security patches, product updates, technical support, and software version updates necessary to maintain secure, stable, and fully supported mission-critical systems.

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