City of Columbia Ionwave #76/2026 Addendum 1

Real-Time Captioning Services for City of Columbia Public Meetings

The City of Columbia is seeking a provider for real-time captioning of public meetings and other live events. - Government buyer: City of Columbia, Missouri, Purchasing Division, Finance Department; contact identified as Patrick Doll. - Service requested: Closed captioning for live broadcasts of City Council, Planning and Zoning Commission, Board of Adjustment, and Citizens Police Review Board meetings, plus occasional special events. - Estimated volume: 200 hours annually, priced per hour with a firm fixed price for the estimated annual hours. - Captioners must be NCRA-certified and meet a minimum 98% accuracy standard; captioning should be continuous with minimal latency. - Remote captioning must be supported through internet protocol and telephone audio. Electronic transcripts are due within one business day. - The City is interested in optional automatic speech recognition (ASR) for in-room captions viewable on personal devices and may seek non-English captioning in the future; these are interests, not stated mandatory requirements. - Vendor mentioned: Azur CART Captioning is identified as the current service provider, at a current rate of $108 per hour; this does not identify the future awardee. - Equipment note: The City's existing closed-caption encoder needs replacement, but no manufacturer, model, part number, or quantity is provided. - Term: One initial year with up to four one-year renewals; the stated maximum overall term is five years and six months. - OEMs: No captioning-equipment manufacturer or OEM is named.

Description

The City of Columbia is requesting competitive proposals for captioning services for its Communications Department. The contract period is one year from the effective date of the contract. Addendum 1 states that the selected vendor must use NCRA-certified real-time captioners and notes the City’s interest in options for automatic speech recognition and captioning in languages other than English.

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