Redmond Civicplus #RFP 10920-26

Redmond seeks a consultant for a comprehensive Human Resources assessment and improvement plan

The City of Redmond is seeking a consultant to assess its Human Resources department and recommend operational, governance, staffing, and technology improvements. - Buyer: City of Redmond, Washington; Purchasing Division. - Scope: Assess HR processes, policies, governance, structure, service delivery, staffing capacity, workflows, technology, and operational and compliance risks. Discovery assumes approximately 36 individual interviews plus stakeholder group discussions. - Key reviews: Examine payroll ownership and HR/Finance escalation processes; assess readiness for the Eden-to-UKG HRIS/payroll migration, including governance, data migration, timeline, and record retention; and review recruitment, benefits, labor-contract implementation readiness, retirement administration, workers’ compensation, and claims management. - Deliverables: Findings, documented end-to-end recruitment and hiring and timekeeping-to-payroll workflows, and prioritized recommendations addressing governance, staffing and FTE/hour needs, transition risks, HR technology, compliance, benchmarks, and standardized procedures. - Named systems/OEMs: UKG is the target system named for the migration. Eden is identified as the existing system; the source does not identify its manufacturer. - Purchases: No products, part numbers, or product quantities are specified. The requested work is consulting services. - Term: Six months planned during 2027, with no renewal option; this is not an annual subscription.

Description

The City of Redmond is soliciting proposals from qualified firms to conduct a comprehensive assessment of its Human Resources department. The work includes evaluating HR processes, policies, governance, structure, systems, workflows, staffing capacity, and service delivery, and identifying risks, gaps, and inefficiencies. The selected firm will provide findings and process documentation, along with prioritized recommendations to improve operations, technology, compliance, and service delivery. The agreement is intended to run from January through June 2027, and subcontracting is not allowed.

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