County of Alameda #313066

Alameda County EMS Special Parcel Tax Administration Services

Alameda County is seeking a contractor to administer its Emergency Medical Services special parcel tax each year. - Government buyer: County of Alameda, General Services Agency (GSA)–Procurement, for Alameda County Health’s Emergency Medical Services division (ALCO EMS); coordination includes the County Auditor-Controller. - Tax program: Alameda County EMS Special Parcel Tax under Ordinance No. O-97-52 (Measure C). - Services requested: Annual project management, property-tax data acquisition and database preparation, parcel classification and tax calculations, quality assurance, preparation and electronic submission of draft and final tax rolls, correction of errors or rejected records, reporting, County coordination, and transition support. - Annual service quantities: One lump-sum service line for each of Years 1, 2, and 3. No physical products, product part numbers, or product quantities are specified. - Performance requirements: 99.9% tax-roll accuracy, 99.5% parcel-classification accuracy, and tax calculations fully compliant with the Ordinance. Required service levels also include on-time milestones and reports, inquiry responses within one business day, critical-issue responses within four hours, standard error correction within two business days, and 95% customer satisfaction. - Other notable requirements: At least five years of relevant parcel-tax administration experience for comparable public agencies; secure handling of County data, including encryption and secure file transfer; seven-year record retention; documented quality control; business continuity and disaster recovery; and transition assistance. Non-certified bidders must meet a 20% Small, Local and Emerging Business (SLEB) subcontracting requirement. - OEMs and vendors: No OEMs, resellers, or incumbent vendors are identified in the provided materials.

Description

The County of Alameda is seeking emergency medical services parcel tax administration services for the Alameda County Emergency Medical Services (ALCO EMS) Parcel Tax under Ordinance No. 0-97-52 (Measure C) - 1997. The work includes project management, data acquisition and database preparation, parcel classification, tax calculations, quality assurance, preparation of draft and final tax rolls, coordination with County departments, submission of required files to the Auditor-Controller, error correction, reporting, and transition assistance. The contract term is three years, with an option to renew for two additional years. Responses are due through the County of Alameda Procurement Portal by November 2, 2026, at 2:00 p.m. Pacific Time.

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