Alabama Procurement Portal #SRC0000036982

One-year renewal of VuWall maintenance and support

Alabama state government is seeking a one-year renewal of maintenance and support for its VuWall system. - Buyer: Alabama state government; the specific purchasing agency or office is not identified. - OEM: VuWall is the named manufacturer. No reseller or other vendor is identified. - Requested service: One year of VuWall maintenance and support, including Service Desk Remote Support. - Level 1 phone and email support is available 24x7x365. - Level 2 and Level 3 remote incident and request resolution, plus onsite field support, are provided during business days. - Standard reporting is included; preventative maintenance and delivery and governance are optional. - Provider requirement: The supplier must be a certified VuWall partner authorized to provide service, repair, warranty, and return-authorization support. Certification documentation must be provided upon request. - Other requirement: Supplier-client communications must be in English.

Description

This solicitation is for renewal of existing VuWall maintenance services for the period October 18, 2026–October 17, 2027. Services include remote service desk support, remote incident and request resolution, onsite field support, reporting, and optional preventative maintenance and delivery and governance. Support hours vary by service, including 24x7x365 Level 1 phone and email support and business-day Level 2 and Level 3 support. Bidders must be certified VuWall partners authorized to provide the specified services, and the award will go to the lowest acceptable bidder meeting all specifications.

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