SAM #JA-26-0292

ICE award for Hootsuite Enterprise and Talkwalker social media management platforms with support

ICE’s Office of Public Affairs is acquiring an integrated social media management solution and related support for its existing operations. - Agency and purpose: The Department of Homeland Security’s U.S. Immigration and Customs Enforcement (ICE), Office of Acquisition Management, is acting on behalf of ICE’s Office of Public Affairs. - Award context: The initial notice identifies this as an award. The attachment describes Hootsuite Enterprise and the Hootsuite-owned Talkwalker platform, with procurement through Carahsoft Technology Corp. under DHS BPA 70RTAC26A00000011. - Products: Hootsuite Enterprise supports publishing, scheduling, monitoring, analytics, listening, reporting, alerts, archiving, and approval workflows. Talkwalker adds social and web monitoring, multilingual analysis, and image and video recognition. - Services and requirements: Maintenance, technical support, and professional services cover planning, configuration, account provisioning, integration, and knowledge transfer. ICE emphasizes continuity with its existing configuration, historical data, and query sets, as well as security, privacy, accessibility, and a complete publishing audit trail. - Period of performance: Anticipated September 30, 2026, through September 29, 2029, comprising a 12-month base period and two 12-month option periods. Dates are approximate and subject to finalization at award. - Quantity and pricing: The provided information lists no quantities, part numbers, or contract value.

Description

The ICE Office of Public Affairs (OPA) requires an integrated commercial, social media management platform, to support official publishing, scheduling, monitoring, analytics, listening, reporting, alerting, archiving, and workflow approval across multiple social media accounts.

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