New York State Contract Reporter #2139115

NYSIF seeks governance support for its ServiceNow platform

The New York State Insurance Fund is seeking expert governance support for its existing ServiceNow platform capabilities. - Government buyer: New York State Insurance Fund (NYSIF), Procurement Unit; New York State agency, with procurement details associated with Albany. - OEM/platform: ServiceNow. NYSIF already owns capabilities across SAM (software asset management), HAM (hardware asset management), ITSM Pro (IT service management), and ITOM (IT operations management). - Requested service: Platform governance and expert support to help implement these capabilities effectively, govern them consistently, and align them with business priorities. - Products, quantities, and part numbers: No separate product purchases, quantities, or part numbers are specified. - Notable requirements: The procurement identifies MWBE or SDVOB discretionary procurement goals of 100% MWBE and 100% SDVOB. NYSIF anticipates one contract award.

Description

NYSIF is seeking proposals from qualified firms to provide Platform Governance support, as further described in the RFQ. NYSIF already owns ServiceNow capabilities across SAM, HAM, ITSM Pro, and ITOM and needs expert support to ensure these investments are implemented effectively, governed consistently, and aligned with business priorities. NYSIF anticipates awarding a single contract. The contract term is November 30, 2026, through June 29, 2030, and proposals are due October 9, 2026, at 2:00 p.m. EST.

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