Opportunity
Berkeley Cityofberkeley #27-11797-C
ServiceNow platform support, maintenance, and optimization services
Posted
October 06, 2026
Respond By
November 20, 2026
Identifier
27-11797-C
NAICS
541512, 541513, 541511
The City of Berkeley is seeking a qualified partner to support and improve its enterprise ServiceNow platform. - Government buyer: City of Berkeley, Finance Department, General Services Division. - OEM: ServiceNow is the platform manufacturer; the selected provider must have formal ServiceNow Partner status. - Requested services: Ongoing administration, maintenance, troubleshooting, enhancements, application development, and strategic advisory across ITSM, PPM, ITAM, Service Portal, CMDB, MID Server, and the ServiceNow Agent mobile application. - Integrations to maintain and optimize: Microsoft 365, Azure, Microsoft Intune, SolarWinds, Adobe Creative Cloud, SSO, and LDAP. - Key service requirements: Quarterly patches and hotfixes; at least one major platform upgrade annually; upgrade planning, testing, deployment, validation, and knowledge transfer; ITIL process alignment; and roadmap and utilization optimization. - Notable environment details: The platform is mainly standard ServiceNow with some configuration and customization, including a tailored PPM-based workflow for scoring and ranking demands. The City seeks improved stability and operational efficiency through automation and architectural optimization, with upgrades performed to minimize business disruption. - Products and quantities: No separately priced products, part numbers, or quantities are specified; the procurement is for professional services.
Description
The City of Berkeley is seeking proposals from qualified, certified ServiceNow Partner organizations to provide professional services for maintaining its ServiceNow platform. The scope includes support and maintenance across modules such as ITSM, PPM, ITAM, Service Portal, CMDB, MID Server, and the ServiceNow Agent mobile application, as well as integration management. The work is intended to support platform stability and operational excellence, including identifying opportunities for process automation and architectural optimization. Proposals are due November 20, 2026, at 2:00 p.m. UTC.