City of San Bernardino PlanetBids #RFP F-27-1062

Cloud-Based Homeless Services Data Management System for San Bernardino

The City of San Bernardino is seeking a secure cloud-based system to manage data and day-to-day operations across its homelessness services programs. - Government buyer: City of San Bernardino, Finance Department, Purchasing Division. - Requested solution: One centralized homeless services data management system (quantity 1); no manufacturer, product brand, or product part number is identified. - Program coverage: Street outreach and engagement, encampment response, and the SB Hope Campus Navigation Center. - Key capabilities: Referral intake, triage and dispatch; GIS mapping and mobile/iOS field use; client engagement and case tracking; shelter bed coordination; service and closed-loop referral tracking; encampment monitoring; dashboards, analytics, and reporting. - Integration and data requirements: Integration with HMIS and ESRI; HUD-compliant data collection; privacy and security controls, including HIPAA-compliant handling; City ownership of data and the ability to export it. - Implementation and support: Configuration, applicable data migration, testing, training, documentation, project management, and post-deployment technical support are included in the requested service. - Named vendor/platform: PlanetBids is identified as the electronic proposal submission platform; no software OEM or solution vendor is named. - Performance timing: Implementation is anticipated to take approximately three to six months after contract execution. The draft agreement provides a 24-month software warranty from Go-Live; no overall contract term or option periods are specified.

Description

The City of San Bernardino is seeking a secure, centralized, cloud-based data management system for programs and services for individuals experiencing homelessness. The system will support data collection, management, tracking, and reporting for street outreach and engagement, encampment response, and the SB Hope Campus - Navigation Center. The source also identifies functionality for outreach referrals and dispatch, client engagement and service tracking, shelter coordination, mapping, reporting, and integration with partner systems. Proposals must be submitted electronically through PlanetBids by November 3, 2026.

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