SAM #70T01026F7670N008

TSA OLC Learning Management System Helpdesk Support Task Order Modification

TSA is modifying a sole-source task order to continue Online Learning Center (OLC) Learning Management System support while it pursues a competitive procurement. - Purpose: Maintain operations, maintenance, and improvements for TSA’s OLC and its training content. - Users and technical support: Provide Tier 1.5 and Tier 2 help desk support for approximately 70,000 users, including troubleshooting and training-content intake. - Scope: Includes program and project management; system maintenance, upgrades, integrations, and reporting; information-system security and Authority to Operate (ATO) support; and communications, change management, training materials, and SharePoint support. - Integrations include HRAccess, TRX, DHS TIE, and other systems interfacing with the OLC. - Modification timing: The modification limits the period of performance to no later than May 19, 2027, to preserve continuity while TSA conducts a competitive procurement. - Procurement context: The notice is a sole-source justification under the GSA Multiple Award Schedule. No specific products, part numbers, or contract value are provided.

Description

The purpose of this justification is to execute a modification of Task Order 70T01026F7670N008 on a sole source basis under the General Services Administration (GSA) Multiple Award Schedule (MAS) to Quasars (small business) for the provision of Online Learning Center (OLC) Learning Management System (LMS) Helpdesk Support Services to sustain daily OLC operations, maintenance and system enhancements for TSA’s OLC and the content it supports.

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