Newport News Opengov #27-1518-0508

Newport News Adult Companion and CNA Services, with City IT Standards Attachment

The City of Newport News is seeking providers for in-home adult companion and CNA services, with an attached IT standards document identifying the City’s preferred technology environment. - Buyer: City of Newport News, Newport News Department of Human Services (NNDHS); the attachment also identifies the City’s Information Technology department and Office of Purchasing. - Services requested: Estimated annual volume of 15,600 hours of regular adult companion services, 100 hours at holiday/emergency rates, and 300 hours of CNA services for specified Adult Protective Services (APS) or crisis clients. Companion care may include supervision, companionship, light housekeeping, laundry, shopping, transportation, meal preparation, and help with bathing, dressing, toileting, and eating. - Notable service requirements: CNA response for designated APS/crisis clients is required within 24 hours. Providers must maintain staffing, backup coverage, referral capacity, and continuity of care; complete a service plan within three working days of referral and begin service within five working days; conduct quarterly assessments; and submit service notes and incident reports within 48 hours after service delivery. Providers must meet applicable Virginia personal-care provider and Medicaid enrollment requirements; CNA personnel must maintain active licensure and satisfy required screenings. - Awards and term: The City anticipates multiple awards and referral allocation based on provider capacity and client needs. The initial term is one year, with four one-year renewal options and a possible mutually agreed extension of up to six months. Quantities are estimates, not guaranteed. - Funding and scale: The program serves approximately 35 participants and includes Virginia Social Services Block Grant funding, reported as 80% federally funded. - OEMs and named technology vendors: Dell, Microsoft (including Surface), Adobe, Google, Mozilla, CrowdStrike, Ivanti, Palo Alto Networks (GlobalProtect), Intel, VMware, Oracle, Apache/Tomcat, SAP (Crystal Reports), Laserfiche, Motorola, ESRI, Tyler, and Mitel are represented in the attached IT standards. The standards list preferred products and platforms; they do not specify quantities for an IT purchase. - IT standards attachment: Lists operating systems, office and graphics software, browsers, security and endpoint tools, desktops, laptops, tablets, processors, memory, storage, monitors, server and backup configurations, databases, virtualization, reporting, document imaging, GIS, ERP, communications, permitting, asset management, revenue management, and appraisal/tax systems. See the line-item lists for named products and configurations.

Description

The City of Newport News is seeking qualified firms to provide companion and certified nursing assistant services for its Adult Companion Services program. Services are provided in-home throughout the City to eligible adults with disabilities and older adults who need assistance to live independently, and may include companionship, light housekeeping, transportation, meal preparation, and activities of daily living assistance. CNA services for designated Adult Protective Services or crisis clients must be provided within 24 hours, and contractors must meet service planning, start-of-service, documentation, assessment, and staffing requirements. The City may make multiple awards, with referrals assigned based on contractor capacity and client needs; the initial contract term is one year with four one-year renewal options.

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