San Jacinto Community College Ionwave #SJC Quote #27-001 Addendum 2

Email communications platform, implementation, and support services

San Jacinto Community College District is seeking an email communications platform and related services for its departments. - Government buyer: San Jacinto Community College District (also called San Jacinto College), Purchasing Department, Pasadena, Texas. - What is requested: An email communications service for creating, designing, personalizing, scheduling, testing, and sending professional emails using branded, responsive templates. It must support targeted or large-audience sends, contact and subscription management, automated multi-step campaigns, and analytics and reporting. - OEMs and named providers: No product manufacturer, OEM, or service provider is named in the solicitation materials. No specific product, model, or part number is identified. - Contact and account capabilities: Unlimited contact storage; audience lists and groups; filters, custom fields and dynamic lists; import/export and duplicate management; bounce and suppression handling; and departmental or role-based access controls. Respondents must state the maximum number of users or accounts included at each pricing tier. - Pricing basis: Quote one department using annual send-volume tiers of 1–250,000; 250,001–500,000; 500,001–1,000,000; 1,000,001–2,000,000; and 2,000,001–3,000,000 emails, plus an enterprise cost-per-thousand rate above that range. Separate departmental invoicing is anticipated. Pricing should identify applicable annual tier fees and any costs for additional accounts, implementation, training, support, data migration, and annual increases. - Implementation and support: Provide platform setup, migration or import and integration assistance, launch support, administrative and continuing user training, and ongoing technical and customer support. Respondents are asked to describe support channels, response and resolution targets, escalation, maintenance notifications, and knowledge or training resources. - Notable requirements: The service must include appropriate security, encryption, authentication, backup and recovery, incident response, privacy, and regulatory safeguards. Vendors must demonstrate ADA accessibility, including an Accessibility Conformance Report or completed VPAT with current-product testing evidence for WCAG 2.1 Level AA. Compliance is required at response and throughout any resulting contract. - Term: One year, with four optional one-year renewals. Implementation and onboarding must be completed before the service launch.

Description

San Jacinto Community College District is seeking quotes from qualified firms to provide email communication services for multiple College departments. The requested solution includes email creation and distribution, contact management, automated campaigns, analytics and reporting, security and compliance safeguards, and implementation, training, and ongoing technical support. Pricing is to be based on annual email-send volumes, with unlimited contact storage across tiers. The quote deadline is October 12, 2026, at 2:00 PM Central Time; Addendum No. 2 revises the ADA compliance requirements and quote schedule.

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